zd55 Terms & Conditions

1. General Introduction

zd55 (referred to as the "Platform" or "Site") is an online gaming and betting service website operated for users in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between zd55 ("we", "us") and the registered user ("you", "member").

These Terms have been written so that you can understand them easily. If anything is unclear, our support team is always ready to help. Ensuring fairness, transparency and safety in delivering services at zd55 is our core goal.

Alongside reading these Terms, you are also requested to read our Privacy Policy and Responsible Gaming Guidelines, as they form an integral part of these Terms.

2. Account Registration & Eligibility

2.1 Age Requirement

To create an account and use the services at zd55, you must be at least 21 (twenty-one) years of age. Minors are strictly prohibited from creating an account or using the platform. We may request age verification documents at any time.

2.2 Single Account Rule

Each user may only create one account. Creating multiple accounts by the same person is strictly prohibited. If multiple accounts are found, all associated accounts will be permanently closed and any outstanding bonuses will be forfeited.

2.3 Providing Accurate Information

You must provide accurate and truthful personal information at the time of registration. If any information changes, you must update your account immediately. zd55 reserves the right to close an account if false information is provided.

2.4 Verification

To ensure security and verify identity, we may at any stage request verification of your national identity card or other documents. Withdrawals may be held pending until verification is complete.

3. Account Security

It is entirely your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with anyone. You will be held responsible for any transactions or activities carried out from your account.

• If you suspect any unauthorized access to your account, contact us immediately.
• Use a strong password and change it regularly.
• Always log out after using a public or shared device.
• zd55 will never ask for your password by email or phone.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

Transactions on zd55 are currently supported via the following mobile banking methods: bKash, Nagad, Rocket and Upay. No other methods are available at this time.

4.2 Minimum Limits

• Minimum deposit amount: ৳500 (five hundred taka) per method.
• Minimum withdrawal amount: ৳1,000 (one thousand taka).

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 15 minutes to 2 hours. However, additional time may occasionally be required for verification or security-related reasons.

4.4 Deposits from Your Own Account

You may only deposit from and withdraw to a mobile banking account registered in your own name. Transactions using third-party accounts are prohibited and the associated funds may be forfeited.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

A 150% welcome bonus is available on your first deposit at zd55, up to a maximum of ৳15,000. For example, depositing ৳1,000 adds a bonus of ৳1,500, bringing your total balance to ৳2,500.

5.2 Wagering Requirements

To withdraw winnings earned from a bonus, you must wager 25 times the bonus amount. For example, if you receive a ৳1,500 bonus, you must place a total of ৳37,500 in bets before withdrawing (based on the bonus amount only, not including the deposit amount).

5.3 General Bonus Rules

• Each bonus offer has a specific expiry period — any unused bonus will be cancelled after it expires.
• A bonus cannot be claimed more than once.
• zd55 reserves the right to cancel a bonus if the system detects misuse after the bonus has been awarded.
• Some bonuses may be restricted to specific games or sections — the detailed terms of each offer apply separately.

6. Betting & Gaming Rules

Cricket betting, live casino, slots, fishing games and other gaming services are available on the zd55 platform. Each game category has its own specific rules, and it is every player's responsibility to follow them.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error occurs in any game, the relevant round will be considered void and the bet amount will be refunded.
• Results in cricket or sports betting markets will be determined according to the relevant rules.
• zd55 reserves the right to review any bet if suspicious or unusual betting patterns are detected.
• Server logs will be treated as the final reference for verifying game outcomes.

7. Prohibited Activities

Any of the following activities are strictly prohibited. Violating these rules will result in permanent account closure and all balances may be forfeited:

• Creating or using multiple accounts.
• Abusing the bonus system or attempting to artificially fulfil wagering requirements.
• Colluding with other users to place bets.
• Using any software, bots or automated programs to gain an unfair advantage.
• Using the platform for money laundering or transactions involving illegal funds.
• Placing bets or managing an account on behalf of a third party.
• Operating an account under a false identity or using another person's information.
• Any attempt to bypass the platform's security measures.

8. Responsible Gaming

zd55 believes that gaming is a form of entertainment — it should never be a source of income. We encourage all our members to play responsibly.

• Set betting limits for yourself and stick to them.
• Avoid gaming when facing financial difficulties or mental stress.
• If you notice signs of gaming addiction, contact our support team.
• If needed, we can arrange a temporary or permanent break on your account.

For more information, visit our Responsible Gaming Guidelines page.

9. Privacy & Data Protection

zd55 gives the highest priority to the security of your personal information. We use SSL encryption and industry-standard security technology to keep your data protected.

To learn more about how your information is collected, used and protected, please read our Privacy Policy. By using the platform, you are also considered to have agreed to our Privacy Policy.

We do not sell your personal information to any third party. However, limited information may be shared with trusted technology partners for the purpose of operating the service — always in compliance with the Privacy Policy.

10. Intellectual Property

All content on the zd55 website — logos, designs, text, software, game interfaces, graphics and other elements — is protected under the intellectual property rights of zd55 or its licensors.

• Copying, distributing or republishing any content is prohibited except for personal, non-commercial use.
• Any attempt to reverse-engineer any game or software is strictly prohibited.
• The intellectual property of third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) belongs to them and all associated rights are reserved by them.

11. Limitation of Liability

zd55 is not liable for the following:

• Any financial loss caused by internet disconnection or technical errors.
• Any loss resulting from sharing your account information with others.
• Transaction delays caused by disruption to third-party services (mobile banking).
• Service disruptions caused by unforeseen circumstances or events beyond our control.

In any situation, zd55's total liability will not exceed the actual amount deposited in your account.

12. Service Suspension & Account Termination

zd55 reserves the right to temporarily or permanently suspend your account in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud or unethical activity.
• For legal reasons or at the direction of a regulatory authority.
• When required for a security investigation.

We will attempt to notify you before closing an account, but in urgent cases it may be done without notice. Any valid balance in an account closed for legitimate reasons will be returned.

You may also request the closure of your account at any time through our support.

13. Changes to Terms

zd55 reserves the right to amend these terms and conditions at any time. For significant changes, we will publish a notice on the website or inform you via your registered email.

Continuing to use the platform after updated terms are published will be considered as your agreement to the new terms. We therefore recommend reviewing this page regularly.

14. Contact & Support

If you have any questions or anything is unclear about these Terms, our support team is always ready to help. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Speak with us directly from any page on the platform.
• Email: [email protected]

These terms and conditions have been written in Bengali and serve as a legal agreement between zd55 and its members. Should any dispute arise, an attempt will be made to resolve it through discussion.