zd55's Privacy Policy
Protecting your personal information is our top priority. This policy provides a full explanation of how zd55 collects, stores, and uses your information.
1 Definitions and Scope of Application
The key terms used in this Policy are explained below. "Platform" refers to zd55's website, mobile site, and all related services. "User" refers to any person who visits the zd55 platform or creates an account. "Personal Information" refers to any information that can directly or indirectly identify a specific individual.
This Policy applies to all users located in Bangladesh. Regardless of where in Bangladesh you use zd55, the provisions of this Policy will apply to the handling of your information.
2 Information We Collect
zd55 collects information necessary to provide its services. The information collected falls into two main categories:
2.1 Information You Provide Directly
Information you voluntarily provide when registering an account or using our services includes:
- Full name and date of birth (for age verification — services are available only to those aged 21 and above)
- Mobile number and email address
- Password (stored in encrypted form — we never store it in plain text)
- Payment method details (bKash, Nagad, Rocket, or Upay account numbers)
- Details of documents submitted for identity verification
2.2 Information Collected Automatically
When you visit our platform, certain information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Pages visited on the platform and session duration
- Information collected from cookies and similar tracking technologies
- Login times, gaming activity, and transaction history
3 Purpose of Using Information
zd55 uses the information collected only for the following legitimate purposes:
3.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing transactions including deposits and withdrawals
- Monitoring and improving platform performance
- Diagnosing and resolving technical issues
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring age verification and responsible gaming policies are followed
- Protecting account security and preventing unauthorized access
3.3 User Support
- Resolving your complaints or questions via live chat and email
- Sending account-related notifications and important updates
- Providing information about bonuses and promotional offers (with your consent)
4 Sharing Information with Third Parties
zd55 does not sell, rent, or exchange your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:
- Service Providers: Partner organizations for payment processing (bKash, Nagad, Rocket, Upay) and technical services, who are contractually bound to uphold our privacy standards.
- Legal Obligations: Information may be provided to competent authorities in compliance with a court order or applicable law.
- Fraud Prevention: Cooperating with relevant authorities to ensure the security of the platform.
Outside the circumstances listed above, zd55 never discloses your information without your consent.
5 Cookies and Tracking Technology
zd55 uses cookies, which are small text files stored in your browser. Cookies are used to ensure the proper functioning of the platform and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and operating security features.
- Functional Cookies: Used to remember your preferences (such as language).
- Analytics Cookies: Used to collect platform usage statistics and improve our services.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.
6 Data Security Measures
zd55 follows industry-standard security practices to protect your personal information. Our technical and organizational safeguards include:
- SSL (Secure Sockets Layer) encryption — applied to all data transfers
- Encrypted storage of passwords and sensitive data
- Strict authentication controls for server access
- Regular security audits and vulnerability assessments
- Automated monitoring systems to detect unauthorized access
- Database-level encryption and regular backups
However, no method of transmitting information over the internet is 100% secure. We are committed to ensuring the highest possible level of protection, but absolute security cannot be guaranteed. Keeping your password confidential and avoiding logging in on unfamiliar devices is your own responsibility.
7 Data Retention Period
zd55 retains your personal information for as long as it is needed to provide services and meet legal obligations.
- Information for active accounts is retained for the entire period the account remains active.
- Even after an account is closed, some information may be retained for a specified period to meet legal requirements and resolve disputes.
- Transaction records are retained for a specified period as required for financial auditing purposes.
- Once the retention period ends, information is securely deleted or anonymized.
8 Your Rights
You have the following rights in relation to your personal information:
8.1 Right to Access
You may contact us at any time to request a copy of the information we hold about you.
8.2 Right to Correction
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or via the support team.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be able to be deleted immediately.
8.4 Right to Object to Processing
You may object to certain types of processing of your personal information, particularly in the case of marketing communications.
8.5 Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact our support team. We will process your request after verifying your identity.
9 Protection of Minors
zd55's services are strictly for those aged 21 and above. We do not knowingly collect personal information from minors. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the related information.
If a parent or guardian believes their child has registered on zd55, please contact our support team.
10 International Data Transfers
Providing our services may sometimes require processing data outside Bangladesh. In such cases, we ensure that data transfers are carried out with the necessary protective measures in place and that third parties are legally obligated to comply with our privacy standards.
11 Changes to the Policy
zd55 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform or notify you via your registered email. Continued use of the platform after any changes will be taken as your agreement to the updated policy.
You can easily identify the most recent version by checking the "Last Updated" date shown at the top of the policy. If you wish to learn about a previous version, please contact us.
12 Contact Us
If you have any questions or comments about this Privacy Policy, or wish to submit a request to exercise your rights, please contact our support team. zd55 provides round-the-clock assistance in both Bengali and English.